What forms of payment do you
accept?
Dickman Farms Garden Center accepts Cash, Check, Visa,
MasterCard and Discover.
What is your return policy?
Returns are accepted with a register receipt and within 30 days of purchase. Merchandise must be in original packaging and in saleable condition. All sales are final on all plant materials with the exception of our Tree and Shrub guarantee.
Returns within 15 days of purchase: We will gladly issue a cash refund for any item(s) returned within 15 days of purchase with a register receipt. A refund can only be issued to the original credit card or debit card used for purchase. Any item purchase made by a check that has not cleared the 10 business day waiting period may be refunded as a store credit. Any purchase made by store credit or gift certificate will be refunded a store credit.
Returns within 30 days of purchase: We will gladly issue a store credit for any item(s) returned within 30 days of purchase with a register receipt.
Can you deliver my purchase to
my home?
Dickman Farms Garden Center will deliver for an additional
charge. Please contact us directly at (315) 253-3030
Ext. 1 for further information.
Do you deliver bulk mulch and/or
bulk topsoil?
Dickman Farms Garden Center will deliver bulk mulch
and/or topsoil to your home for an additional charge.
Please contact us directly at (315) 253-3030 Ext. 1
for further information.
What services do you offer for
landscape contractors purchasing at your Garden Center?
Dickman Farms Garden Center has established landscape
contractor program. We would be pleased to discuss with
your landscape company the benefits of purchasing your
plants materials from Dickman Farms Garden Center. For
further information please contact, Kathy Bardwell,
General Manager directly at (315) 253-3030 Ext. 106.
How frequently should I water?
Not all plants are watered the same way or at the same
frequency. Please ask for information regarding proper
watering. We recommend using a moisture meter for container
gardens, potted plants and hanging baskets to help determine
water needs. For newly planted trees and shrubs we recommend
you attain information from the planting instruction
sheet, which is provided when, you purchase the tree
or shrub.
My gift certificate has expired
can I still use it?
Gift Certificates have a one-year expiration from the
time of issue. Expired Gift Certificates are not valid
for purchases.
I lost my Gift Certificate. Can
you replace it?
Dickman Farms is not responsible for lost or stolen
Gift Certificates. Lost or stolen Gift Certificates
are non-replaceable.
How can I order a Gift Certificate?
Gift Certificates can be purchased at the Garden Center
during Garden Center hours. You may also purchase a
Gift Certificate by credit card via the phone. The Gift
Certificate will then be mailed to the designated address
of your choice. Dickman Farms is not responsible for
lost or stolen Gift Certificates.
Who would you recommend for installing
my landscape materials?
Dickman Farms Garden Center has established good working
relations with many of the regions landscape contractors.
Since each customers needs are different, please contact
us directly so we can better assist you in locating
a contractor. Dickman Farms does not “endorse” any particular landscape contractor.
What is Dickman Farms Garden
Center tree and shrub guarantee?
You must save all receipts and
tags. Trees and shrubs are guaranteed for one
year from date of purchase. Trees or shrubs that fail
to survive, showing no green
growth, will be replaced at the original purchase
price or a credit will be issued for use toward another
plant selection. No cash refunds will be given.
The Tree and Shrub Guarantee
will be honored only with the submission of all
the following:
- Register receipt (Canceled checks
and credit card statements are not acceptable.)
- Plant tag
- The plant in question (If you
are unsure of plant status, please call us prior to
digging it up.)
Replacement of any tree or shrub tagged with the "Pennsylvania
Pride 3-Year Guarantee" must follow the same guidelines
as above, including submission of the 3-year guarantee
tag.
Perennials, roses, groundcovers, foliage, clematis,
water plants, ornamental grasses and bedding plants
are not included in the guarantee.
Damage from storm, collision
or animals or plants left in containers above ground
during winter months will not warrant replacement.
Links
www.gardening.cornell.edu
www.ohioline.osu.edu
Plant Finder
www.weather.com
www.monrovia.com
www.pennsylvaniapride.com
www.plantbynumber.com
www.simplybeautifulgardens.com
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